Help
Please do not hesitate to contact XAP Support if you need assistance or would just like to learn more about our services.
There are several tools to assist you within the 'Help' menu of the Control Center. In this section you will find quick reference guides, how-to video tutorials, and detailed information about Control Center functionality.
If you are experiencing technical difficulties and need assistance, please contact XAP Support and include the following information in your e-mail (support@xap.com).
- Username
- A screen shot of the error message if you received an error
- The steps taken that resulted in receiving an error message
- Current Internet browser (i.e., Internet Explorer, Safari, Mozilla Firefox, Google Chrome, etc.) and the browser version number
- URL and the name of the screen/page
This information will help to expedite the troubleshooting of your issue.